Return & Exchange Policy

All Sales Are Final

By completing your purchase with My Luxury Closet, you explicitly acknowledge and agree that ALL SALES ARE FINAL. Due to the authentic, preloved nature of our luxury items, we do not accept returns or exchanges unless the item received is proven to be counterfeit or contains significant, undisclosed flaws rendering it unusable.

Eligible Returns
Returns are exclusively considered under these conditions:

• Proven counterfeit items.
• Significant flaws not disclosed prior to purchase, such as:
• Holes
• Broken straps
• Open stitches
• Non-functional zippers

Return Process
To initiate an eligible return, follow these steps:

1. Contact Us: Notify our customer support team within 72 hours of receipt.
2. Provide Evidence: Submit clear photographs or videos showing the specific issue.
3. Review: Our team will evaluate the evidence provided to determine return eligibility.

Additional Information

• Approved returns must include all original packaging and accessories.
• Items must be returned in the condition they were received.
• Customers may be responsible for return shipping costs unless otherwise specified.

For questions or assistance, please contact us at shop@myluxurycloset.org.